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Reviewing a Recurring Vendor Contract: Scope, Standards, Escalators and the Way Out

How a board should read a landscaping, pool, janitorial, pest, security or valet agreement: the scope schedule, measurable standards, price escalators and renewal traps.

Landscaping, pool service, janitorial, pest control, security and valet agreements are the contracts a board signs most often and reads least carefully. They are presented as routine, they are usually the vendor's own form, and they run for years. This is the document set where a careful hour before signature returns more than anywhere else in association operations, because the association will live inside the result every week until the term ends.

The scope schedule is the contract

Open any vendor proposal and you will find two pages of terms and conditions and one paragraph describing the work. That is backwards. Everything the association is buying sits in that paragraph, and everything it will argue about later sits in what the paragraph left out.

The fix is a scope schedule attached as an exhibit, written by task rather than by narrative. For landscaping, that means mowing, edging, blowing, shrub and tree pruning to a stated height, palm trimming, mulch with a depth and a product, fertilization with a program and a number of applications, weed control in beds and turf, and irrigation inspection at a stated frequency. For pool service it means chemical testing frequency, brushing, vacuuming, filter cleaning, equipment inspection and what happens when a reading is out of range.

Two questions separate a usable schedule from a decorative one. Could a board member with the schedule in hand stand on the property and tell whether the work was done? And does every line have a frequency attached to it? A task with no frequency is a task the vendor will perform when it suits the route.

Write down what is excluded as well. Irrigation repairs, plant replacement, storm cleanup beyond a stated volume, pressure washing, tree work above a stated height and after-hours calls are the usual extras, and they are the usual source of invoices the board did not expect.

Frequency, seasonality and the measurable standard

Southwest Florida has a wet season and a dry season, and a flat annual visit count fits neither. A contract promising "42 cuts per year" without allocating them by month can deliver frequent service in January and thin service in August, which is the opposite of what the community needs.

So allocate the visits by month, and then write the standard in terms a person can verify:

  • Turf height, stated as a cutting height range by grass type rather than as "maintained at a proper height."
  • Mulch, stated as a depth, a product and a coverage area, with a stated number of installations per year.
  • Response time for a reported deficiency, stated in business hours or days, with a separate and shorter time for anything that is a safety issue.
  • Crew and supervision, stated as a minimum crew size, a named account manager, and a site walk with the manager or a board representative at a stated interval.
  • Reporting, stated as a written service report per visit, delivered to the manager, which is what makes a later deduction provable.

Avoid the two phrases that make a standard unenforceable: "first-class condition" and "industry standard." Neither has a fixed meaning, and a board that has to prove what they mean has already lost the argument it is trying to win.

Remedies the board will actually use

Most vendor forms give the association one remedy, which is termination. A board will not terminate a landscaper in the middle of the wet season over three missed bed-weedings, so in practice the contract provides no remedy at all. What works is a graduated set of consequences, written so that the manager can apply them without a board vote each time.

  1. Deficiency notice. Written, specific, dated, sent to a named contact, with a cure period stated in days. Three to five business days is typical for routine work and 24 hours for a safety condition.
  2. Deduction. If the task is not performed in the cure period, the association deducts a stated amount from the next invoice. Set the amount by formula: the monthly fee divided by the number of scheduled visits, or a stated dollar figure per task in the schedule.
  3. Backcharge. The association may have the work performed by another contractor and deduct the actual cost from amounts owed. Condominium management contracts get a version of this by statute under § 718.3025(2); in a vendor contract it has to be written in.
  4. Termination for repeated deficiency. After a stated number of deficiency notices in a rolling period, the association may terminate on short notice without a further cure period. This is the clause that makes the earlier steps matter.

Keep the deficiency log. A dated log with photographs, service reports and the notices converts a disagreement about quality into a documented record of breach, and it is the difference between a clean exit and an argument about who terminated whom.

Price escalators, fuel surcharges and pass-throughs

A multi-year service contract will contain a price adjustment mechanism, and there is nothing wrong with that. What matters is whether the board can predict the number. Three mechanisms appear, often stacked:

  • Index escalation, tying the annual increase to a published index such as the Consumer Price Index. Reasonable if the index is identified precisely, the measurement period is fixed, the adjustment happens once a year on a stated date, and the increase is capped at a stated percentage.
  • Fuel surcharge, added when a fuel price benchmark exceeds a trigger. Reasonable if the benchmark, the trigger and the formula are all in the contract and the surcharge falls away when prices fall. Not reasonable when the vendor may impose a surcharge at its discretion.
  • Cost pass-through, for materials such as mulch, chemicals or plant stock. This is the one to watch, because it can be open-ended. Cap it, require advance written notice with documentation of the cost change, and give the association the right to supply the material itself.

Ask for the worst case in dollars before you sign: index cap plus maximum surcharge plus the pass-through, applied to the current annual fee. Boards that run that arithmetic frequently discover that the second-lowest bid was the cheaper contract.

One statutory point belongs here because it does not apply. Florida declares escalation clauses in condominium and cooperative management contracts void as against public policy, defining the term as a clause tying the fee to a nationally recognized commodity or consumer price index. That prohibition sits in the management-contract sections and does not reach a landscaping or pool agreement. What it means when the contract is with the management company is covered in our guide to the management agreement.

Subcontracting, licensure and who is actually on your property

The company you hired may not be the company that shows up. Tree work, irrigation repair, pressure washing, pest applications and security staffing are routinely subcontracted, and the association usually learns this when something is damaged.

Address it in three lines. Require written consent before any subcontracting of a material part of the work. Require that every subcontractor carry the same insurance the prime is required to carry, with the association as an additional insured. And require that the prime remain fully responsible for the subcontractor's work and personnel, so that the association never has to chase a party it did not select.

Licensure follows the task, not the contract. Pest applications require a licensed applicator, and irrigation or low-voltage lighting work can require an electrical or specialty license. Where a service agreement includes work amounting to construction, alteration or repair, § 489.128 comes into play: the contract is unenforceable in law or in equity by an unlicensed contractor, and no lien or bond claim exists in its favor. Our guide to engineering and construction contracts covers that side of the line.

The people on site: screening, conduct and workers' compensation

Vendor crews work in occupied residential communities, often around pools, playgrounds and unit entrances, sometimes with keys or fobs. Florida does not impose a background screening requirement on association vendors, so whatever screening happens is whatever the contract requires.

A workable set of provisions covers background screening at a stated level for anyone with access to units or common-area keys, uniforms and identification, a prohibition on soliciting work directly from residents, a prohibition on using association facilities except as agreed, quiet hours consistent with local ordinance, and the association's right to require removal of any individual from the site without giving a reason. Key control deserves its own sentence: how many keys or fobs are issued, to whom, that they are not to be duplicated, and that they are returned within a stated number of days of termination.

Workers' compensation is the exposure boards understand least. Section 440.10(1)(b) makes a contractor that sublets part of its work liable for compensation to the subcontractor's employees unless the subcontractor has secured coverage, and § 440.10(1)(c) requires the contractor to obtain evidence of that coverage or an officer's exemption certificate. That structure protects an association that hires a properly insured prime. It does nothing for one that hires an uninsured crew directly, which is why a certificate and any claimed exemption need to be verified rather than filed.

Equipment, property damage and the indemnity that points the wrong way

Mowers throw rocks into sliding glass doors, trimmers girdle trees, trucks crack pavers and irrigation heads break weekly. The contract should say the vendor is responsible for damage caused by its work and personnel, that damage is reported to the manager within a stated time, and that repairs are made to the association's reasonable satisfaction or charged back.

Then read the indemnity paragraph and see which way it points. Vendor forms often require the association to indemnify the vendor, including against claims arising from the vendor's own negligence. Where the agreement involves construction, alteration, repair or demolition of a building, structure, appurtenance or appliance, § 725.06(1) supplies a guardrail by voiding an indemnity that lacks a monetary limitation bearing a reasonable commercial relationship to the contract. A routine mowing or cleaning agreement generally falls outside that section, so the protection has to be negotiated rather than assumed.

Watch for the limitation of liability clause as well, typically capping the vendor's total exposure at one month's fee. A cap of $1,800 against a $40,000 irrigation failure is not a risk allocation the board would accept if it were stated in those words at the meeting.

Term, auto-renewal and the notice calendar

Service contracts are where auto-renewal does its damage, because the renewal deadline usually falls in a different board year than the signature. The mechanics are simple and the discipline is not: at the meeting where the contract is approved, put the non-renewal notice date into the association's calendar and into the management company's task list, set 60 days ahead of the deadline, not on it.

Prefer a one-year term with two optional renewals the association may exercise over a three-year term it must escape. Where a longer term buys a materially better price, trade it for a termination-for-convenience right on 30 or 60 days notice, and confirm what the exit costs. A convenience termination that costs the remaining fees is not a termination right.

Florida's automatic renewal statute is of limited comfort. Section 501.165 requires clear and conspicuous disclosure of the renewal provision and a reminder between 30 and 60 days before the cancellation deadline on longer contracts, but it defines a consumer as an individual, and an association is a corporation. Do not plan around it.

Bidding, renewal and the file you will want later

Recurring contracts are the ones most likely to cross the statutory bidding threshold, because the test is what the association will pay under the contract rather than what it pays this month. The condominium statute measures that obligation in the aggregate across any condominium the association operates, which matters where one landscaping contract covers several condominiums.

Renewals are treated differently by chapter, and this is where boards get caught:

Condominium § 718.3026HOA § 720.3055Cooperative § 719.3026
ThresholdAbove 5% of budget including reservesAbove 10% of budget including reservesAbove 5% of budget including reserves
Aggregation"in the aggregate" across condominiums operatedPayment by the associationPayment by the association
Renewal of a bid contractNo renewal exception statedExcepted if cancellable on 30 days notice, (2)(a)2.Renewal exception at (2)(a)2.
Grandfathered contractsNone statedExecuted before Oct. 1, 2004Executed before Jan. 1, 1992
Franchise agreementsNot listedExcepted at (2)(a)2.Excepted at (2)(a)2.
Owner opt-out10 or fewer units, two-thirds voteNoneFewer than 100 units, two-thirds vote

Where the manager is the one collecting the bids, a second rule applies to the manager rather than to the association. Under § 468.4335, where a good or service exceeds $2,500 and the manager has a disclosed or presumed conflict, the association must solicit multiple bids from other third-party providers, approval requires an affirmative vote of two-thirds of all directors present, and a violation makes the management contract voidable with no termination fee.

Finally, keep the file. Bids received are official records in their own right and must be kept at least a year in both chapters. The practical value exceeds the compliance point: a complete file of bids, scope schedules, certificates and deficiency notices is what lets the next board re-bid the work on a real comparison. Our official records guide covers what else belongs in it, and the vendor contract review checklist is a one-page version of this article for the meeting packet.

Frequently Asked Questions About Vendor Service Contracts

Can we cap a CPI escalator, or is the index the index?

You can cap it, and most vendors expect the request. The usual compromise is the published index change with a floor of zero and a ceiling of three to five percent, adjusted once a year on a fixed date using a fixed measurement period. Identify the specific index series in the contract, because there are several and they do not move together.

The vendor wants a three-year term for a better price. Should we take it?

Only with an exit. A longer term is a legitimate trade for a lower rate, but pair it with a termination-for-convenience right on 30 or 60 days written notice at no cost beyond work performed, and with an annual review point. Without an exit, the board is betting three years of service quality on one month of proposals.

Do we have to bid a landscaping contract?

If the payment obligation exceeds 5 percent of the total annual budget including reserves for a condominium or cooperative, or 10 percent for a homeowners association, the statute requires competitive bids. Measure against the whole budget including reserves, and measure the contract's total payment obligation rather than a single month's invoice.

What should we do about damage a vendor caused but denies?

Report it in writing within the time the contract requires, photograph it with dates, and get an independent repair estimate. If the vendor refuses, the association can repair and deduct the cost where the contract allows a backcharge, or tender the claim to the vendor's liability carrier as an additional insured. Both paths depend on language the board put in before signing.

Can a board member's landscaping company bid the job?

It can bid, but the conflict has to be handled before the vote. In a condominium that means agenda disclosure with the documents attached and a two-thirds vote of all other directors present under section 718.3027; in a homeowners association it means compliance with section 617.0832, minutes disclosure and a two-thirds vote of the directors present under section 720.3033(2). Members can cancel the contract at the next members meeting in both cases.

Is a vending machine or laundry concession a vendor contract we need to review this way?

It is a contract worth reading, but it sits in a different category. Section 718.3025(4) expressly excludes contracts for services or property made available for the convenience of unit owners by lessees or licensees of the association, such as coin-operated laundry, food, soft drink or telephone vendors and cable operators, from the management-contract requirements. The commercial terms, access rights and term still deserve attention.

Contact Hamilton Mikes

Hamilton Mikes reviews and negotiates recurring service agreements for condominium, cooperative and homeowners association boards throughout Southwest Florida, including scope schedules, escalator caps, insurance requirements and exit rights. Call 239-594-7227 or visit our Contract Management page.

Statutes and authorities referenced

  • § 718.3026, Fla. Stat. (condominium contracts for products and services; writing; aggregate payment exceeding 5 percent of the total annual budget including reserves; exceptions at (2)(a)-(d))
  • § 719.3026, Fla. Stat. (cooperative contracts for products and services; 5 percent threshold; exceptions at (2)(a)1., (2)(a)2., (2)(b), (2)(c); opt-out for associations with fewer than 100 units)
  • § 720.3055, Fla. Stat. (homeowners association contracts for products and services; 10 percent threshold; renewal, franchise and pre-October 1, 2004 exceptions at (2)(a)2.)
  • § 718.3025(2), Fla. Stat. (association may procure maintenance or management services elsewhere on nonperformance and collect the cost from the contracting party)
  • § 718.3025(4), Fla. Stat. (scope; convenience vendors such as coin-operated laundry, food, soft drink, telephone and cable operators excluded)
  • § 718.302(5), § 719.302(5), Fla. Stat. (escalation clauses in condominium and cooperative management contracts void as against public policy; index-based definition)
  • § 468.4335, Fla. Stat. (manager conflicts of interest; multiple third-party bids where the good or service exceeds $2,500; two-thirds vote of all directors present; voidable management contract)
  • § 489.128, Fla. Stat. (contracts of unlicensed contractors unenforceable by the contractor; no lien or bond claim)
  • § 440.10(1)(b), (1)(c), Fla. Stat. (contractor liability for a subcontractor's employees; evidence of workers' compensation coverage or exemption)
  • § 725.06(1), Fla. Stat. (indemnification in construction, alteration, repair or demolition contracts; monetary limitation; $1 million per occurrence floor for a party in privity with the owner unless otherwise agreed)
  • § 501.165, Fla. Stat. (automatic renewal of service contracts; disclosure at (2)(a); 30 to 60 day renewal notice at (2)(b); "consumer" defined as an individual at (1)(b))
  • § 718.111(12)(a)16., (12)(b), Fla. Stat. (condominium bids as official records; 1-year retention)
  • § 720.303(4), Fla. Stat. (homeowners association official records; contracts and bids; bids kept 1 year)

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